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 carolyn@menacabins.com

479 883-5492   9am-9pm CST
 

Willowbrook Cottage and Cabins

Guidelines and Policies

• Registered Guests only unless previously arranged with owner

• All our cabins and cottage are non-smoking inside.  Since removing smoke residue from furniture, bedding, and draperies is a major problem, an automatic charge of $200 will be made to anyone who violates the no-smoking rule.  Since we are so close to the National Forest, please use caution with ashes outside.

• No charge for maid service before you arrive and after you depart; if you desire extra maid service during your stay, it can be arranged - call Carolyn at 479 883-5492

• Free Wireless Internet at all units.  Woodhaven reception is weakest, since the router is further away; but generally you can pick up email in the loft.

• No tv reception, except at the Nest which has very limited cable.

• No pets at any of our cabins or cottages.

• No children at the Nest or Willowbrook Garden Cottage: but children ok at Woodhaven or Sunnybrook Cabins.

• We do not charge an up-front damage security deposit, but you will be charged for any breakage, damage or theft.

Methods of payment

We can accept Visa, MasterCard, or Discover.  If you need to use another type of card, you can pay online at www.paypal.com to send money to carolyn@willowbrookcottage.com  

Deposits and Refunds

Credit cards are charged at time of booking. 

If you change your mind and cancel, you get a refund of all money except $35 deposit, providing you  cancel earlier than 2 weeks before arrival.

In the unlikely event that you have to cancel or change your dates during the 2 weeks prior to arrival, we will do all we can to rebook it.  If we can rebook it, we do refund, except for the a $35 rebooking fee.  The more advance cancellation notice we have to put the dates back on the availability calendar, the better chance it will be rebooked and the better chance for refund, so call us as soon as you can.

We do try to work with our guests if unforeseen emergencies occur, and we make every effort to call waiting lists to help rebook.   Many dates are waitlisted.

Waiver of Liability

Each minor guest must have a waiver of liability sent to us before they can stay.  Click here for form to print out.  The form can be signed, scanned, and returned to us by email--or faxed to 708 776-0288 .  Or, if time permits, mail to the address on the waiver of liability form.