What we guarantee:
We guarantee that the properties are as described on the website, and that the photos are fairly recent and depict the cabins and grounds, with the exception of seasonal flowers, which might or might not be in blooming season. We include many photos on our website so there are no surprises.
We guarantee that the testimonials on the website are true, and current testimonials can actually be read in the guest books in the cabins.
We guarantee that the units have been professionally cleaned between guests: this includes clean bed and bath linens, cleaned kitchen and bathroom, vacuuming and general cleaning. Due to time restrictions between departure of guests and arrival of guests, it cannot always include deeper cleaning which is done regularly.
What we cannot guarantee:
We want you to love your stay, and be happy with your reservation. Most people say our rentals are even better than advertised. Our guestbooks are full of glowing reports of how delighted our guests are. But tastes do vary, so we don’t guarantee that our cabins will suit your preferences. We can’t guarantee that our cabins are what you envisioned, but we guarantee that they are exactly as represented on our website.
SATISFACTION is what we want for you. If, when you arrive at your cabin, you are not happy with it, call us before you use it, so we can either change your cabin or make it right for you. Bear in mind, the cottage is 100 years old and charming, and the cabins are cozy and cute but rustic, so if you are wanting new and pristine, you might be happier in a new hotel or motel. We reserve the right to cancel a reservation and refund if we determine that the guest is not happy when they see it in person–we understand that booking online may leave room for different ideas.
We cannot guarantee weather or acts of God (but we do think our climate is ideal, with 4 seasons, yet mild). We do offer a winter weather guarantee that works this way: if our road or cabins are dangerous or inaccessible due to ice or snow, we will give you a “snow-check” to come another time. Since our guests come from all over the world, we cannot guarantee against your weather.
We cannot guarantee against allergies or respiratory problems. If you are extremely allergic, ask your doctor if you should book any cabin in country or woods. There could be pollen, dust, wildlife dander, woodsmoke, etc. We want you to enjoy your vacation, but if you are really sensitive to allergens, make sure the country is what would work best. Our cabins are pet-free.
We cannot guarantee against mechanical breakdowns (but we will make every effort to make repairs quickly if you let us know as soon as something malfunctions).
We do not guarantee against unexpected city service disruptions–electric, water, etc. (but if you call us we will contact utilities to expedite restoration of service), nor are we responsible for other properties in the area.
We do want to be available to you, so we can help solve any problems: our personal cell phone number will be provided to you in your confirmation email and it will be posted in the cabins. (For security reasons, it is not on this internet page.) Also, you can email for more information any time, for a fast reply: